REFUND POLICY — MALBORO18GAMES
Last updated: August 21, 2026

DIGITAL PRODUCTS — ALL SALES ARE FINAL
Due to the nature of our products — digitally delivered video game accounts — all sales are final and non-refundable once account credentials have been delivered to the buyer's email address.

EXCEPTIONS & BUYER PROTECTION
We will provide a replacement or store credit in the following situations:

1. Non-Delivery: If you do not receive your account credentials within the stated delivery timeframe (up to 24 hours), contact us at support@malboro18games.com immediately.

2. Incorrect Account Delivered: If the account does not match the product description (wrong server, wrong game, significantly different stats), we will provide a replacement at no cost.

3. Account Inaccessible at Delivery: If the credentials are invalid or the account is inaccessible at the moment of delivery (not due to buyer's actions), we will provide a replacement or full store credit.

NON-ELIGIBLE SITUATIONS
- Buyer changed the account password or email after delivery.
- Account banned by the game publisher due to buyer's actions after delivery.
- Change of mind after delivery.
- Incorrect email address provided at checkout.
- Game publisher changes made after delivery.

CHARGEBACKS & DISPUTES
We take fraudulent chargebacks seriously. If a chargeback is filed after account credentials have been successfully delivered, we reserve the right to provide evidence of delivery to the payment processor. We encourage buyers to contact us directly at support@malboro18games.com before initiating any dispute.

CONTACT
Email: support@malboro18games.com
Response Time: Within 24 hours
Customer Service Hours: 8:00 AM – 12:00 AM (GMT-5), 7 days a week